Shipping policy

 

How fast will I get my order?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 3 to 10 days to arrive depending on the efficiency of your local postal service. 

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed and shipped within 5 business days.

How much is the shipping?

For orders over $100 USD, $125 CAD or £75 GBP we offer free shipping the US, Canada and UK respectfully.   For all other orders, the shipping cost will be calculated and shown on the checkout page prior to purchase.  Please check the shipping costs carefully and contact us with any questions.

Do you ship internationally?

We do! Please carefully check your calculated shipping costs during checkout and note you are responsible for all customs and duties (taxes) for receiving your order.

What if my order is lost in the mail?

For packages lost in transit, all lost in mail claims must be submitted to support@rejuvobody.com no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you believe you have not received it, unfortunately we can NOT take responsibility nor reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender, what happened?

If you provide an address that is considered insufficient by the courier or if the tracking information shows correctly delivered to you but it was unclaimed, shipments are returned to us.

Unfortunately new shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

I entered the wrong address but my order status says delivered.

If you provided the wrong address and the delivery is accepted, unfortunately we will NOT be able to re-issue your order nor offer a refund. We recommend contacting the recipient directly.

 

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